You can place orders in our online store: SpaceCandy.eu

We do not accept orders over the phone or in person.

Ltd Space Candy contact information: Brivibas street 147, Riga, LV-1012, Latvia, tel. number: +371 28 777 435, e-mail: info@spacecandy.eu

Before starting to use the SpaceCandy.eu web page and online store, please read these Ordering Terms carefully.

1. GENERAL TERMS

1.1. According to these Terms, SIA Space Candy sells goods placed in the SpaceCandy.eu online store on the website (hereinafter – the Internet store). The buyer buys and accepts the product in accordance with the assortment, which he indicates in the order made on the website of the Internet store (hereinafter – the order). Ownership rights to the product are transferred to the buyer on the day of full payment and receipt of the purchase price of the product.

1.2. SIA Space Candy, registration number 40103232631, legal address: Brivibas street 147, Riga, LV-1012, Latvia, tel. number: +371 28 777 435 (hereinafter – the Seller), provides the content available on SpaceCandy.eu and provides services in accordance with these Terms.

1.3. By making a purchase in the Internet store and agreeing to these Terms, the buyer confirms that he is a legally competent person and that he has provided the correct data necessary for the performance of the contract. If the buyer is a legal entity, an authorized person acts accordingly. The buyer confirms that he will use the Internet store in accordance with regulatory enactments, only in an authorized manner. In case of any violation of the Rules or regulatory acts, SIA Space Candy has the right to immediately withdraw from the contract for the purchase made by the buyer and/or deny the buyer the use of the Internet store.

1.4. If the Buyer orders and buys the goods offered in the Internet store and uses other services of SIA Space Candy, it is considered that the Buyer has familiarized himself with and agrees without objection to the general terms and conditions of the distance contract and undertakes to comply with them.

1.5. A distance contract (hereinafter – the Contract) is concluded between the Seller and the Buyer, who places an order and makes a purchase in the online store. The contract enters into force at the moment when the Buyer has placed an order using distance communication means and has received confirmation of the placed order from the Seller via e-mail or telephone. The order and the confirmation of its receipt are considered received when they can be accessed by the person to whom they are addressed. The contract is valid until its execution, ie until the delivery of the ordered goods. The contract applies to all orders and purchases made in the online store.



1.6. The Seller does not store the concluded Agreements for goods and services purchased in the online store, they are available to the Buyer every time before making a purchase.



1.7. The Seller reserves the right to unilaterally change and supplement the Terms at any time without notice by publishing them in the “ordering terms” section of SpaceCandy.eu. The Terms that are in force at the time of ordering goods and services are applied to the buyer. Before making each purchase, the Buyer is obliged to familiarize himself with the SpaceCandy.eu Order Terms.



2. PRICES OF GOODS



2.1. In the online store, all product prices are indicated in Euros. The offered prices are valid at the time of placing the order. By confirming the order in accordance with the order form or form, the buyer agrees to pay the current price of the product.



2.2. The seller reserves the right to unilaterally change the prices of goods, set a special price for goods and services at any time without warning. Goods and services are sold at prices valid at the time of placing the order for goods and services and published in the online store. If, due to technical reasons, inappropriate or incorrect product prices are published on the Internet, the Seller informs the Buyer that the order cannot be fulfilled within a reasonable time due to technical reasons.



3. RANGE OF GOODS



3.1. The buyer can purchase goods placed in the online store. Products can be purchased while they are placed in the online store and while the product is available in the warehouse of SIA Space Candy.



3.2. In the event that the buyer has placed an order and the product is out of stock, but due to technical reasons it is not possible to promptly remove it from the offer, SIA Space Candy informs the Buyer by phone or in writing that the contract cannot be fulfilled or offers an analogous product with the Buyer’s consent. SIA Space Candy does not cover possible losses that may occur if the Buyer has placed an order for a product that is no longer in stock and SIA Space Candy has informed the buyer of this circumstance within 14 calendar days.



3.3. The seller reserves the right to unilaterally change the assortment of goods and change the specifications of goods at any time without notice. Product descriptions use information and images provided by manufacturers.



4. ORDER PLACEMENT



4.1. You can place an order in the SIA Space Candy online store using the given link: SpaceCandy.eu. Both registered and non-registered buyers can place an order. To find the desired product, you can use the product finder or use the store’s category menu. After selecting the product and its quantity, press the “Add to cart” button, then go to “View cart” and press the “Complete purchase” button.



4.2. In the next step, you will see information about the selected product and the price of the product, excluding delivery charges. Next, press the “Confirm order” button, where the buyer will be invited to choose the preferred method of payment and delivery.



4.3. Payment for the purchase is possible in one of the following payment methods: by paying in the Internet bank or with a payment card online.



4.4. In the next step, the Buyer can choose the preferred method of delivery or receipt of the goods.

4.5. The amount of information to be entered depends on the chosen payment or delivery method. After pressing the “Continue” button, the order summary will appear with the total payment amount. In this step, if necessary, the Buyer can correct the specified information.



4.6. By pressing the “Confirm order” button, the Buyer agrees to buy the selected Product and undertakes to pay the specified product and delivery price for it.

4.9. When placing an order in the SpaceCandy.eu Internet store, the Buyer undertakes to pay for the ordered goods and the service provided.

4.11. By placing an order, the Buyer confirms that he is familiar with the SpaceCandy.eu Order Terms.



4.12. If the Buyer has specified his e-mail for communication, which is necessary for concluding a distance contract, the Buyer receives an order confirmation to the specified e-mail after placing the order. The buyer is obliged to check the information and data specified in the order. In case of inconsistency of information and/or data, the Buyer informs the Seller using the e-mail address of SIA Space Candy customer service: info@spacecandy.eu or by calling the indicated customer service phone number: +371 28 777 435. The Buyer is obliged to clearly identify himself, for changes to be made to the order.

4.13 Upon receiving your order confirmation, please check all information carefully. Changing the delivery address/delivery method after sending the package is a paid service (the delivery fee depends on the new delivery method chosen).



5. USE OF COUPONS



5.1. By entering the coupon code, you will receive a percentage discount of a certain amount, or some other benefit, which will be agreed upon in advance when issuing the discount coupon.



5.2. Discount coupons do not work on items that are already discounted.



5.3. Only one discount coupon can be entered per purchase.



5.4. Discount coupons are not cumulative and cannot be exchanged for cash.



5.5. Discount coupons are valid only when making a purchase and immediately paying for it online.

5.6. Sale of discount coupons is prohibited.



5.7. Invalid, lost or otherwise damaged (for example, the coupon code is damaged and cannot be identified), discount coupons will not be refunded and their validity period will not be extended.



5.8. The terms and duration of each coupon campaign are indicated on the printed coupon or in digital communication.



5.9. Discount coupons are valid until the specified date.



6. RECEIPT OF GOODS (DELIVERY)



6.1. The product is delivered to the buyer in the way chosen by the buyer.



6.2. The product is delivered according to what is specified in the order and at the price of the delivery service specified in the order.



6.3. The buyer is obliged to be reachable via the e-mail and/or mobile phone number specified in the order in order to agree with the product supplier (courier) on delivery details (term, place) and other issues for the fulfillment of the order.



6.4. Before receiving the goods, the Buyer must present an identity document – passport or ID card, as well as the order number or order confirmation. The goods are issued only to the Buyer whose data is indicated in the relevant order of the goods. If the Buyer does not present the order number or order confirmation, or an identity document, the Seller / Courier of the goods delivery service has the right not to deliver the goods.



6.5. Upon receipt of the product, before signing the delivery note, the buyer is obliged to visually assess the outer packaging of the product in the presence of the courier, whether there are any visual defects of the packaging or the product. If defects are discovered, the buyer has the right to accept the product and to immediately inform the seller about the said fact, so that the damaged product can be replaced as soon as possible.



6.6. The delivery of the goods to the Buyer takes place according to the cashier’s receipt / Receipt and / or delivery note signed by the Buyer. The order is considered fulfilled upon receipt of the goods and signing of the mentioned documents. If the Buyer has chosen the delivery of the goods to the desired address, the order is considered fulfilled with the delivery of the goods, which is confirmed by the Buyer’s signature on a document issued by the courier or on a specially designed device.



6.7. SIA Space Candy is not responsible and does not compensate the buyer for any possible losses if the planned delivery date of the goods is delayed. If the planned delivery date of the goods is delayed and the buyer does not want to wait for the delivery of the goods, then the Buyer has the right to unilaterally withdraw from the Agreement by notifying the Seller. In this case, the buyer is not entitled to claim any compensation from the seller. The normal term for the delivery of goods is considered to be a term that does not exceed 14 calendar days, except for cases where the Seller and the Buyer have separately agreed on other terms for the delivery of goods.



7. USE AND QUALITY OF GOODS



7.1. The buyer is obliged to carefully read the instructions for use of the product before starting to use the product and to use the product only in accordance with its manufacturer’s instructions, according to the characteristics of the product and the intended purposes of use.



7.2. The display of the product in the Internet store is only informative and may differ in nature. Space Candy SIA does not guarantee the compliance of the product with any wishes or purposes of use of the buyer.



7.3. Claims regarding the product’s compliance with the terms of the contract are handled in accordance with the provisions of the Consumer Rights Protection Law.



7.4. SIA Space Candy’s obligations do not apply to defects that have occurred as a result of incorrect use, transportation and/or storage of the product, as well as to normal wear and tear of the product during its operation.



8. OBLIGATIONS OF THE PARTIES AND OTHER TERMS

8.1. The buyer, who is considered a consumer (natural person) in accordance with regulatory enactments, has the right to refuse the purchase of a product made at a distance in accordance with regulatory enactments within 14 days from the delivery of the product. In case of exercising the right of refusal, the buyer is obliged to return the product purchased in the Internet store to the seller SIA Space Candy. The buyer is obliged to cover the costs for the delivery of the goods to SIA Space Candy, in accordance with the regulatory enactments. It is the buyer’s responsibility to get acquainted with the right of withdrawal on the website of the SpaceCandy.eu online store in the “Right of withdrawal” section.


8.2. A legal person is not considered a Consumer in the sense of the law and the Right of Withdrawal is not applicable to Legal Platforms.

8.3. The buyer agrees to the processing of his personal data specified during registration, in the order and/or obtained by using the Internet store for the purposes of order (contract) fulfillment, including by transferring it to third parties for ensuring delivery, processing payments, as well as to verify the buyer’s creditworthiness and ability fulfill payment obligations. SIA Space Candy has the right to transfer to third parties the debt arising from the purchase, if any, collection rights, data on the buyer’s debt for the purpose of collection, which also includes the right to use the buyer’s personal data for building the buyer’s credit history and placing the buyer’s data in the databases of debt history and credit information bureaus.

8.4. The website of the online store uses cookies. By using this website, the customer agrees to the use of cookies for performance/analytical purposes.

8.5. The seller is not responsible for any expenses, losses or damages that may arise as a result of the use of the information provided by SpaceCandy.eu or because the website or online store SpaceCandy.eu is unavailable for any reason or SpaceCandy.eu has been disrupted or interrupted. This does not limit the Buyer’s rights in accordance with the requirements of consumer law. If The product or service offered by SpaceCandy.eu is not available, the Buyer has the right to unilaterally terminate the contract. In that case, the Seller shall refund to the Buyer all sums of money paid under the contract.

8.6. The buyer assumes all risks and responsibility for the Internet store SpaceCandy.eu purchases, including the receipt (acceptance) of the product. Upon delivery of the goods to the Buyer, the risk of loss or damage of the goods passes to the Buyer at the moment when the Buyer or his representative has obtained possession of the goods, except for the cases specified in the regulatory acts.

8.7. Seller shall not be liable for any delay in, or failure to perform, or other failure to perform due to circumstances and obstacles beyond Seller’s reasonable control and which could not have been reasonably foreseen, including but not limited to strikes, government orders, hostilities or a state of national emergency, environmental or climate anomalies, disturbances in the Internet connection, as well as failure of communication equipment, computer equipment and software.

8.8. By visiting the Internet store, registering and/or placing orders in it, the buyer agrees to these Terms, including those to which references are published here in the form of links. Any new services and functionalities of the Internet store are subject to these Terms. SIA Space Candy has the right to amend these Terms at any time by publishing them on this website, and the buyer is obliged to review the Terms before using the Internet store, registering and/or placing an order. Using the online store, registering and/or placing an order after the publication of any changes to the Terms serves as the buyer’s acceptance of these changes.

8.9. The Seller does not assume any risks or responsibility if the Buyer is not familiar with or partially familiar with these Terms and the Privacy Policy.
For the provision of services within the framework of contractual obligations (including the creation of an account on the SpaceCandy.eu website for the purchase of a purchase, which ensures the sending of an invoice, communication, delivery of goods, etc. processing of the data necessary for the purchase of the goods);
For the processing of information submitted by the data subject to sign up for SpaceCandy.eu e-mails and news (You can opt out of receiving such messages at any time by using the automatic opt-out option provided in the e-mail, by changing the settings in your profile, by deleting saved cookies by calling our information phone or sending a request to stop communication to the e-mail info@spacecandy.eu).
For processing information about your questions, filling out the contact section of our website, contacting our staff directly by phone or electronically, SIA Space Candy processes your voluntarily provided personal data – name, surname, phone number and e-mail address, as well as other information provided. Your personal data will only be used to contact you and respond to your questions, comments or suggestions.
For transaction data processing in accordance with the Law “On Accounting”;
To ensure the security of information, information systems and the company;
For personnel selection and management;
To improve the quality of customer service;
For the provision of information to state administrative authorities and subjects of operational activity in the cases and to the extent specified in external regulatory acts.
Ltd Space Candy may be a master of various data processing operations. In order to ensure the right of data subjects to privacy, SIA Space Candy adheres to the principles of confidentiality and strictly limits the disclosure of personal data. Only SIA Persons authorized by Space Candy are entitled to change and process personal data.

Reminder of an incomplete purchase

We inform you that we will send a technical support e-mail within 72 hours from the moment when you have not finished completing the purchase in our online store. This is necessary to make sure that you were not affected by technical problems at the time of purchase and to cancel the reservation of the product.

Personal data storage period

Ltd Space Candy stores and processes personal data as long as at least one of the following criteria is met:

until the full fulfillment of contractual obligations (including negotiations in which a verbal contract is concluded and/or a service request is made);
until cancellation of consent, but no longer than 1 year from the moment of receipt of consent;
until the term of data storage and processing set in external regulatory acts or until the term in which the data subject can realize his legitimate interests and rights (for example, submit objections and/or file a lawsuit);
as long as there is a legal obligation to store data (for example, in accordance with the Law “On Accounting”, the Labor Law, the Law on the Protection of Consumer Rights, etc.);
as long as the data subject’s consent to the relevant personal data processing is valid, if there is no other legal basis for data processing.
After none of the conditions specified in this paragraph exist, the personal data of the data subject is deleted.

Legal basis for personal data processing
For the fulfillment of contractual obligations;
In accordance with the data subject’s consent;
For the fulfillment of the obligations specified in the normative acts.
Transfer of personal data

In order to fulfill our obligations to you, we can transfer your personal data to cooperation partners, data processors who carry out the necessary data processing to ensure the fulfillment of contractual obligations (including courier services, IT infrastructure developer/maintainer, etc.) These companies, in accordance with the law and our cooperation agreement, your personal data is required to be protected and processed only in accordance with the purposes specified by us.

Personal data is not sent to third countries (that is, countries outside the European Union and the European Economic Area).

Children

Ltd Space Candy does not provide services to minors. In the event that SIA If Space Candy finds that it has acquired and processed the data of minors, appropriate actions will be taken to delete such personal data.

Data subject rights

The rights of the data subject apply to every natural person whose personal data is processed by SIA Space Candy and it applies to the processing of personal data regardless of the form in which you or any other natural person has provided personal data: on the SpaceCandy.eu website, in the provided information systems, in paper format or by telephone. The data subject has the following rights:
contact us, in cases where you have questions about the administration of your data, by writing to info@spacecandy.eu or personally at the office Brivibas street 147, Riga, LV-1012, Latvia.
the right to access this data. If we process your data, we are obliged to provide free information about the processing of your data. Before providing personal data, it is our duty to verify your identity, thus ensuring that information about your data is not passed on to third parties.

If information stored by SIA Space Candy is incomplete or incorrect, you have the right to request the correction of any inconsistencies in your personal data.
the right to object to SIA Space Candy’s processing of personal data if there is no longer any obligation to store them;
the right to request the deletion of your data if SIA Space Candy continues to store them after the storage period expires, as well as in certain situations to limit data processing and/or obtain electronic format copies of information that is SIA At Space Candy’s disposal.
You can request the enforcement of these rights by contacting SIA Space Candy – by writing to info@spacecandy.eu or in person at the office Brivibas street 147, Riga, LV-1012, Latvia, and we will fulfill the corrections specified in the request, as far as it complies with the applicable regulatory enactments and professional standards.

Changes in policy

Ltd Space Candy may revise this privacy statement at any time to include the latest privacy terms. We will notify you of any impactful changes to the processing of personal data described in this data protection notice through the appropriate communication channel.

Policy and its validity

Ltd Space Candy works to protect the privacy of your personal information. If you have questions or comments about the administration of your personally identifiable information, please contact us by email at info@spacecandy.eu or in person at the office at Brivibas street 147, Riga, LV-1012, Latvia.

This contact information may also be used to communicate any questions you may have regarding compliance with our data protection notice.

The answer will be given within one month from the moment of receiving the e-mail. If your question is complex or we receive a lot of questions, we will inform you that it takes more than one month to resolve the question and we will resolve it no later than three months after the question was first submitted.

At the same time, you reserve the right to submit a complaint to the regulator in Latvia, which is responsible for the protection of personal data, the Data State Inspectorate (http://www.dvi.gov.lv).

Safety

Ltd Space Candy protects the data subject’s data using modern technological capabilities, taking into account existing privacy risks and SIA Space Candy reasonably available organizational, financial and technical resources, such as data encryption, firewall, intrusion protection and other protective measures.

In the event of a personal data security incident, if it will cause a possible high risk to the rights and freedoms of the data subject, SIA Space Candy will notify the relevant data subject, if possible, whether the information will be made public by SIA on Space Candy’s website or in any other possible way.